{"id":1354,"date":"2020-07-09T11:27:00","date_gmt":"2020-07-09T08:27:00","guid":{"rendered":"https:\/\/telnum.net\/?page_id=1354"},"modified":"2023-04-03T16:23:40","modified_gmt":"2023-04-03T13:23:40","slug":"ivr","status":"publish","type":"page","link":"https:\/\/telnum.net\/vi\/services\/ivr\/","title":{"rendered":"D\u1ecbch v\u1ee5 ghi IVR"},"content":{"rendered":"

Telnum chuy\u00ean cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 ph\u1ea3n h\u1ed3i b\u1eb1ng gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u00e1c (IVR), bao g\u1ed3m c\u00e1c b\u1ea3n ghi \u00e2m chuy\u00ean nghi\u1ec7p cho l\u1eddi ch\u00e0o kinh doanh b\u1eb1ng nhi\u1ec1u ng\u00f4n ng\u1eef kh\u00e1c nhau. Nh\u1eefng h\u1ec7 th\u1ed1ng n\u00e0y \u0111\u1ea3m b\u1ea3o s\u1ef1 ch\u00e0o \u0111\u00f3n l\u1ecbch s\u1ef1 cho ng\u01b0\u1eddi g\u1ecdi c\u1ee7a b\u1ea1n. C\u00e1c ng\u00f4n ng\u1eef c\u00f3 s\u1eb5n bao g\u1ed3m ti\u1ebfng Anh Anh, ti\u1ebfng Anh M\u1ef9, ti\u1ebfng \u1ea2 R\u1eadp, ti\u1ebfng Th\u1ed5 Nh\u0129 K\u1ef3, ti\u1ebfng Ph\u00e1p, ti\u1ebfng Gruzia, ti\u1ebfng \u0110\u1ee9c, ti\u1ebfng H\u00e0n, ti\u1ebfng Ba Lan, ti\u1ebfng Trung, ti\u1ebfng Rumani, ti\u1ebfng M\u00e3 Lai, ti\u1ebfng \u00dd, ti\u1ebfng T\u00e2y Ban Nha, ti\u1ebfng Hindi, ti\u1ebfng Nh\u1eadt, ti\u1ebfng Ph\u1ea7n Lan, ti\u1ebfng S\u00e9c v\u00e0 ti\u1ebfng Serbia. B\u1ea1n c\u00f3 th\u1ec3 xem c\u00e1c gi\u1ecdng n\u00f3i c\u00f3 s\u1eb5n cho t\u1eebng ng\u00f4n ng\u1eef trong b\u1ea3ng b\u00ean d\u01b0\u1edbi.<\/p>\n\n\n\n

Nh\u1eadn d\u1ecbch v\u1ee5 ghi IVR<\/a><\/p>\n\n\n\n

<\/p>\n\n\n\n

Gi\u1ecdng n\u00f3i c\u00f3 s\u1eb5n cho b\u1ea3n ghi IVR<\/h2>\n\n\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
T\u00ean<\/th>Ng\u00f4n ng\u1eef<\/th>Gi\u1edbi t\u00ednh<\/th>\n<\/tr>\n<\/thead>\n
Bella Phillips<\/td>ti\u1ebfng anh c\u1ee7a ng\u01b0\u1eddi Anh<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Cassandra Joans<\/td>Ti\u1ebfng Anh - M\u1ef9<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Adel Clarke<\/td>ti\u1ebfng anh c\u1ee7a ng\u01b0\u1eddi Anh<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Michelle Brown<\/td>Ti\u1ebfng Anh - M\u1ef9<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Sara Gray<\/td>Ti\u1ebfng Anh - M\u1ef9<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Steph Lockhart<\/td>ti\u1ebfng anh c\u1ee7a ng\u01b0\u1eddi Anh<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Sylvia Macdonald<\/td>Ti\u1ebfng Anh - M\u1ef9<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Moreau Adelaide<\/td>ng\u01b0\u1eddi Ph\u00e1p<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Dupre Benedicte<\/td>ng\u01b0\u1eddi Ph\u00e1p<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Birgit Buch<\/td>ti\u1ebfng \u0110\u1ee9c<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Elena Moretti<\/td>ng\u01b0\u1eddi \u00dd<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Kaja Shtern<\/td>ti\u1ebfng \u0110\u1ee9c<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Karima Murada<\/td>Ng\u01b0\u1eddi \u1ea2 R\u1eadp<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Magdalena Patryk<\/td>\u0110\u00e1nh b\u00f3ng<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
M\u00eda D\u01b0\u01a1ng<\/td>ng\u01b0\u1eddi Trung Qu\u1ed1c<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Mina Radu<\/td>ng\u01b0\u1eddi Rumani<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Miroslava Novak<\/td>ti\u1ebfng S\u00e9c<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Monika Antoniewicz<\/td>\u0110\u00e1nh b\u00f3ng<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Nina Uttl<\/td>ti\u1ebfng Ph\u1ea7n Lan<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
resmi<\/td>ti\u1ebfng Th\u1ed5 Nh\u0129 K\u1ef3<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Rosa Banderos<\/td>ng\u01b0\u1eddi T\u00e2y Ban Nha<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Syra<\/td>ti\u1ebfng Th\u1ed5 Nh\u0129 K\u1ef3<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Teodora Mitrovich<\/td>ti\u1ebfng Serbia<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
C\u00f4 Veronica<\/td>M\u00e3 Lai<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Natasha Wagner<\/td>ti\u1ebfng \u0110\u1ee9c<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Azuzo Yamoto<\/td>ti\u1ebfng Nh\u1eadt<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Tr\u01b0\u01a1ng Nh\u00e2n<\/td>ng\u01b0\u1eddi Trung Qu\u1ed1c<\/td>N\u1eef gi\u1edbi<\/td>\n<\/tr>\n
Garry Larson<\/td>Ti\u1ebfng Anh - M\u1ef9<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Dennis Harris<\/td>ti\u1ebfng anh c\u1ee7a ng\u01b0\u1eddi Anh<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Nick Holton<\/td>ti\u1ebfng anh c\u1ee7a ng\u01b0\u1eddi Anh<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Rick Ross<\/td>Ti\u1ebfng Anh - M\u1ef9<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Simon Cowell<\/td>ti\u1ebfng anh c\u1ee7a ng\u01b0\u1eddi Anh<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Habbal Ali<\/td>Ng\u01b0\u1eddi \u1ea2 R\u1eadp<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Cengiz<\/td>ti\u1ebfng Th\u1ed5 Nh\u0129 K\u1ef3<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Philippe Dupon<\/td>ng\u01b0\u1eddi Ph\u00e1p<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
George Amilahvari<\/td>ti\u1ebfng Gruzia<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Rihard Henkel<\/td>ti\u1ebfng \u0110\u1ee9c<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Joo Jin Mo<\/td>H\u00e0n Qu\u1ed1c<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Lukasz Kossowski<\/td>\u0110\u00e1nh b\u00f3ng<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Qu\u1ea3ng L\u00fd<\/td>ng\u01b0\u1eddi Trung Qu\u1ed1c<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Marius Radu<\/td>ng\u01b0\u1eddi Rumani<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Mehmet<\/td>ti\u1ebfng Th\u1ed5 Nh\u0129 K\u1ef3<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Michael Weiss<\/td>ti\u1ebfng \u0110\u1ee9c<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
\u00d4ng v\u00e0<\/td>M\u00e3 Lai<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Musa Sharawy<\/td>Ng\u01b0\u1eddi \u1ea2 R\u1eadp<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Olivier Laurent<\/td>ng\u01b0\u1eddi Ph\u00e1p<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Paulo Oddi<\/td>ng\u01b0\u1eddi \u00dd<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Pawlowicz Zbigniew<\/td>\u0110\u00e1nh b\u00f3ng<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Jose Rodr\u00edguez<\/td>ng\u01b0\u1eddi T\u00e2y Ban Nha<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Salman Adige<\/td>Ti\u1ebfng Hindi<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Tsuyoshi Kitano<\/td>ti\u1ebfng Nh\u1eadt<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
Urho Uitti<\/td>ti\u1ebfng Ph\u1ea7n Lan<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n
V\u01b0\u01a1ng \u0110\u00e0o<\/td>ng\u01b0\u1eddi Trung Qu\u1ed1c<\/td>Nam gi\u1edbi<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n

Mua d\u1ecbch v\u1ee5 ghi IVR<\/a><\/p>\n\n\n\n

Gi\u00e1 d\u1ecbch v\u1ee5 ghi IVR<\/h2>\n\n\n\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
D\u1ecbch v\u1ee5<\/th>gi\u00e1 (USD)<\/th>\n<\/tr>\n<\/thead>\n
Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi c\u00f3 \u0111i\u1ec1u ki\u1ec7n hai h\u01b0\u1edbng + IVR (m\u1ed9t l\u1ea7n ghi \u00e2m)<\/td>MI\u1ec4N PH\u00cd<\/td>\n<\/tr>\n
D\u1ecbch v\u1ee5 th\u01b0 tho\u1ea1i<\/td>MI\u1ec4N PH\u00cd<\/td>\n<\/tr>\n
Ghi IVR l\u1eb7p \u0111i l\u1eb7p l\u1ea1i<\/td>5<\/td>\n<\/tr>\n
Ghi c\u00e2y IVR ph\u1ee9c t\u1ea1p (ghi + c\u1ea5u h\u00ecnh)<\/td>15<\/td>\n<\/tr>\n
Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi c\u00f3 \u0111i\u1ec1u ki\u1ec7n (t\u1eeb 3 \u0111\u1ebfn 5 h\u01b0\u1edbng)<\/td>10<\/td>\n<\/tr>\n
Chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi c\u00f3 \u0111i\u1ec1u ki\u1ec7n (h\u01a1n 6 h\u01b0\u1edbng)<\/td>30<\/td>\n<\/tr>\n
Ghi \u00e2m cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/td>10 th\u00e1ng<\/td>\n<\/tr>\n
IVR v\u1edbi ch\u1ee9c n\u0103ng quay s\u1ed1 m\u1edf r\u1ed9ng (t\u1ed1i \u0111a 5 s\u1ed1)<\/td>15\/th\u00e1ng<\/td>\n<\/tr>\n
IVR v\u1edbi quay s\u1ed1 m\u1edf r\u1ed9ng (6+ s\u1ed1)<\/td>20\/th\u00e1ng<\/td>\n<\/tr>\n
Danh s\u00e1ch \u0111en" v\u00e0 "tr\u1eafng"<\/td>20\/th\u00e1ng<\/td>\n<\/tr>\n
C\u00e1ch \u0111\u1eb7t l\u1ecbch t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi<\/td>10 th\u00e1ng<\/td>\n<\/tr>\n
Quay s\u1ed1 m\u1edf r\u1ed9ng (t\u1ed1i \u0111a 5 s\u1ed1)<\/td>10 th\u00e1ng<\/td>\n<\/tr>\n
Quay s\u1ed1 m\u1edf r\u1ed9ng (6+ s\u1ed1)<\/td>20\/th\u00e1ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n

D\u1ecbch v\u1ee5 IVR l\u00e0 g\u00ec v\u00e0 n\u00f3 ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o?<\/h2>\n\n\n\n

C\u00e2u h\u1ecfi n\u00e0y c\u00f3 th\u1ec3 \u0111ang chi\u1ebfm gi\u1eef t\u00e2m tr\u00ed b\u1ea1n v\u00e0 b\u1eb1ng c\u00e1ch n\u00e0o \u0111\u00f3, nghe c\u00f3 v\u1ebb cho\u00e1ng ng\u1ee3p. Tuy nhi\u00ean, \u0111\u1eebng nh\u1ea7m l\u1eabn.<\/p>\n\n\n\n

IVR l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a Ph\u1ea3n h\u1ed3i b\u1eb1ng gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u00e1c, ngh\u0129a l\u00e0 <\/em><\/strong>n\u00f3 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng vi\u1ec5n th\u00f4ng cho ph\u00e9p con ng\u01b0\u1eddi t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u00e1y t\u00ednh trong khi g\u1ecdi \u0111i\u1ec7n tho\u1ea1i. T\u00f9y thu\u1ed9c v\u00e0o \u0111\u1ea7u v\u00e0o (nh\u1ea5n ph\u00edm t\u00f9y ch\u1ec9nh) c\u1ee7a ng\u01b0\u1eddi g\u1ecdi, cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn \u0111\u00fang ng\u01b0\u1eddi ho\u1eb7c \u0111\u00fang b\u1ed9 ph\u1eadn.<\/p>\n\n\n\n

K\u1ec3 t\u1eeb khi c\u00f4ng ngh\u1ec7 n\u00e0y xu\u1ea5t hi\u1ec7n v\u00e0o nh\u1eefng n\u0103m 80, n\u00f3 \u0111\u00e3 \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn \u00e1p d\u1ee5ng. Tuy nhi\u00ean, ch\u1ec9 \u0111\u1ebfn \u0111\u1ea7u thi\u00ean ni\u00ean k\u1ef7 n\u00e0y, c\u00f4ng ngh\u1ec7 IVR m\u1edbi c\u00f3 gi\u00e1 c\u1ea3 ph\u1ea3i ch\u0103ng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf v\u00e0 m\u1ecdi ng\u01b0\u1eddi b\u1eaft \u0111\u1ea7u h\u1ecfi, \u201cIVR l\u00e0 g\u00ec<\/em><\/strong>?\u201d V\u00e0 trong th\u1eddi \u0111\u1ea1i ng\u00e0y nay, IVR tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p tr\u00ean to\u00e0n c\u1ea7u.<\/p>\n\n\n\n

 T\u1ea1i sao c\u00e1c doanh nghi\u1ec7p b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng IVR?<\/strong><\/h2>\n\n\n\n

C\u00e1c doanh nghi\u1ec7p b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng IVR khi h\u1ecd nh\u1eadn ra r\u1eb1ng h\u1ec7 th\u1ed1ng n\u00e0y gi\u00fap \u00edch cho h\u1ecd m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 b\u1eb1ng c\u00e1ch cho ph\u00e9p kh\u00e1ch h\u00e0ng ph\u1ee5c v\u1ee5 h\u1ecd m\u1ed9t c\u00e1ch nhanh ch\u00f3ng m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi th\u00f4ng qua m\u1ed9t quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng.<\/p>\n\n\n\n

Trong nh\u1eefng n\u0103m 80, ng\u01b0\u1eddi ta th\u01b0\u1eddng quan s\u00e1t vi\u1ec7c giao ti\u1ebfp gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p th\u00f4ng qua c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 m\u1ecdi th\u1eafc m\u1eafc, mua h\u00e0ng ho\u1eb7c khi\u1ebfu n\u1ea1i \u0111\u1ec1u \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft th\u00f4ng qua cu\u1ed9c tr\u00f2 chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i. Tuy nhi\u00ean, ki\u1ec3u giao ti\u1ebfp truy\u1ec1n th\u1ed1ng n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u1edbi m\u1ed9t nh\u00f3m c\u00e1c c\u00e1 nh\u00e2n \u0111\u00f3ng vai tr\u00f2 l\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n, h\u1ecd s\u1ebd ch\u00e0o \u0111\u00f3n ng\u01b0\u1eddi g\u1ecdi v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

Khi c\u00f4ng ngh\u1ec7 truy\u1ec1n th\u00f4ng ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n, c\u00e1c doanh nghi\u1ec7p nh\u1eadn ra r\u1eb1ng ph\u01b0\u01a1ng ph\u00e1p giao d\u1ecbch v\u1edbi kh\u00e1ch h\u00e0ng n\u00e0y kh\u00f4ng hi\u1ec7u qu\u1ea3 c\u0169ng nh\u01b0 t\u1ed1n k\u00e9m chi ph\u00ed. <\/p>\n\n\n\n

S\u1edf d\u0129 gi\u00e1 th\u00e0nh cao l\u00e0 do c\u00e1c doanh nghi\u1ec7p nh\u1ecf c\u1ea7n tuy\u1ec3n th\u00eam nh\u00e2n vi\u00ean \u0111\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng l\u00e0m l\u1ec5 t\u00e2n, ho\u1eb7c nh\u1eefng c\u00e1 nh\u00e2n c\u00f3 nhi\u1ec7m v\u1ee5 ch\u00ednh l\u00e0 gi\u1ea3i \u0111\u00e1p c\u00e1c cu\u1ed9c g\u1ecdi, th\u1eafc m\u1eafc.<\/p>\n\n\n\n

V\u1edbi s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a d\u1ecbch v\u1ee5 IVR, lo\u1ea1i h\u00ecnh giao ti\u1ebfp truy\u1ec1n th\u1ed1ng n\u00e0y hi\u1ec7n \u0111ang b\u1ecb lo\u1ea1i b\u1ecf. B\u00ean c\u1ea1nh th\u1ef1c t\u1ebf l\u00e0 n\u00f3 gi\u00fap ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3 th\u1eddi gian v\u00e0 ti\u1ec1n b\u1ea1c c\u1ee7a c\u00f4ng ty, n\u00f3 c\u00f2n cung c\u1ea5p c\u00e1ch ph\u1ee5c v\u1ee5 nhanh h\u01a1n v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n cho m\u1ecdi ng\u01b0\u1eddi.<\/p>\n\n\n\n

Tr\u1ea3i nghi\u1ec7m IVR \u0111i\u1ec3n h\u00ecnh l\u00e0 g\u00ec?<\/strong><\/h2>\n\n\n\n

V\u1edbi h\u1ec7 th\u1ed1ng IVR, doanh nghi\u1ec7p c\u00f3 quy\u1ec1n t\u1ef1 do thi\u1ebft l\u1eadp th\u00f4ng b\u00e1o ch\u00e0o m\u1eebng cho ng\u01b0\u1eddi g\u1ecdi, sau \u0111\u00f3 l\u00e0 m\u1ed9t menu c\u00e1c t\u00f9y ch\u1ecdn c\u00f3 s\u1eb5n. B\u1ed9 t\u00f9y ch\u1ecdn n\u00e0y c\u1ef1c k\u1ef3 c\u00f3 l\u1ee3i cho doanh nghi\u1ec7p v\u00ec n\u00f3 cung c\u1ea5p th\u00f4ng tin nhanh ch\u00f3ng cho ng\u01b0\u1eddi g\u1ecdi v\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec h\u1ecd ph\u1ea3i l\u00e0m l\u00e0 nh\u1ea5n ph\u00edm \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh cho ng\u01b0\u1eddi ho\u1eb7c b\u1ed9 ph\u1eadn h\u1ecd mu\u1ed1n li\u00ean h\u1ec7.<\/p>\n\n\n\n

M\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh c\u1ee7a vi\u1ec7c n\u00e0y l\u00e0 \u0111\u1eb7t l\u1ecbch bay. L\u1ea7n \u0111\u1ea7u ti\u00ean kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn \u0111\u1ea1i l\u00fd du l\u1ecbch ho\u1eb7c v\u0103n ph\u00f2ng b\u00e1n v\u00e9 m\u00e1y bay, h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n b\u1eb1ng IVR, sau \u0111\u00f3 l\u00e0 m\u1ed9t lo\u1ea1t l\u1eddi nh\u1eafc \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh. V\u00e0 khi h\u1ecd nh\u1ea5n \u0111\u00fang s\u1ed1 m\u00e0 h\u1ecd mong mu\u1ed1n, h\u1ecd s\u1ebd ngay l\u1eadp t\u1ee9c \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn \u0111\u00fang ng\u01b0\u1eddi.<\/p>\n\n\n\n

\u0110\u1ec3 l\u00e0m cho m\u1ecdi th\u1ee9 ch\u00ednh x\u00e1c h\u01a1n, \u0111\u00e2y l\u00e0 l\u1eddi gi\u1ea3i th\u00edch sinh \u0111\u1ed9ng h\u01a1n v\u1ec1 tr\u1ea3i nghi\u1ec7m IVR \u0111i\u1ec3n h\u00ecnh. L\u1ea7n \u0111\u1ea7u ti\u00ean ai \u0111\u00f3 g\u1ecdi \u0111\u1ebfn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, IVR s\u1ebd ch\u00e0o \u0111\u00f3n ng\u01b0\u1eddi g\u1ecdi c\u1ee7a b\u1ea1n v\u00e0 kh\u00f4ng c\u1ea7n b\u1ea5t k\u1ef3 s\u1ef1 can thi\u1ec7p n\u00e0o c\u1ee7a con ng\u01b0\u1eddi. Sau l\u1eddi ch\u00e0o (v\u00ed d\u1ee5: \u201cCh\u00e0o m\u1eebng \u0111\u1ebfn v\u1edbi C\u00f4ng ty ABC\u2026), ng\u01b0\u1eddi g\u1ecdi s\u1ebd nghe th\u1ea5y m\u1ed9t l\u1eddi nh\u1eafc t\u00f9y ch\u1ec9nh (v\u00ed d\u1ee5: \u201cNh\u1ea5n 1 \u0111\u1ec3 h\u1ecfi s\u1ed1 d\u01b0. Nh\u1ea5n 2 \u0111\u1ec3 li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn thanh to\u00e1n. Nh\u1ea5n 3 n\u1ebfu c\u00f3 th\u1eafc m\u1eafc kh\u00e1c\u2026). <\/p>\n\n\n\n

Sau khi ng\u01b0\u1eddi g\u1ecdi nh\u1ea5n n\u00fat mong mu\u1ed1n, h\u1ecd s\u1ebd ngay l\u1eadp t\u1ee9c \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn ho\u1eb7c ng\u01b0\u1eddi th\u00edch h\u1ee3p.<\/p>\n\n\n\n

L\u1ee3i \u00edch t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng IVR cho doanh nghi\u1ec7p<\/strong><\/h2>\n\n\n\n

Nhi\u1ec1u ch\u1ee7 doanh nghi\u1ec7p v\u00e0 doanh nh\u00e2n kh\u00f4ng bi\u1ebft r\u1eb1ng c\u00f3 nhi\u1ec1u l\u1ee3i \u00edch \u0111i k\u00e8m v\u1edbi IVR so v\u1edbi h\u00ecnh th\u1ee9c gi\u1ecdng n\u00f3i<\/em><\/strong> trong m\u1ed9t t\u1ed5 ch\u1ee9c. \u0110\u1ec3 k\u1ec3 t\u00ean m\u1ed9t s\u1ed1 trong s\u1ed1 \u0111\u00f3, ch\u00fang t\u00f4i \u0111\u00e3 t\u1ed5ng h\u1ee3p b\u00ean d\u01b0\u1edbi nh\u1eefng l\u1ee3i \u00edch v\u00e0 l\u1ee3i th\u1ebf c\u1ee7a Ph\u1ea3n h\u1ed3i b\u1eb1ng gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u00e1c.<\/p>\n\n\n\n

\u2192 Gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng<\/strong><\/h3>\n\n\n\n

Ch\u00fang ta kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn r\u1eb1ng m\u1ed9t doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c \u0111\u1ed9ng l\u1ef1c t\u00e0i ch\u00ednh \u1ed5n \u0111\u1ecbnh, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong t\u00ecnh hu\u1ed1ng n\u00e0y. V\u1edbi h\u1ec7 th\u1ed1ng IVR, b\u1ea1n kh\u00f4ng c\u1ea7n nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u1ec3 ch\u1edd v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

IVR lo\u1ea1i b\u1ecf s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a vi\u1ec7c n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u00f3ng vai tr\u00f2 l\u00e0 nh\u00e2n vi\u00ean ti\u1ebfp t\u00e2n \u1ea3o c\u1ee7a b\u1ea1n. Ngo\u00e0i vi\u1ec7c gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00f4ng ty, n\u00f3 c\u00f2n t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u01b0\u1edbng t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u00fang b\u1ed9 ph\u1eadn v\u1edbi t\u1ed1c \u0111\u1ed9 nhanh ch\u00f3ng.<\/p>\n\n\n\n

\u2192 T\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00f4ng ty<\/strong><\/h3>\n\n\n\n

B\u1ea1n kh\u00f4ng bi\u1ebft r\u1eb1ng IVR ch\u1eafc ch\u1eafn c\u00f3 th\u1ec3 t\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a b\u1ea1n? V\u00ec n\u00f3 ho\u1ea1t \u0111\u1ed9ng nh\u01b0 nh\u00e2n vi\u00ean ti\u1ebfp t\u00e2n \u1ea3o c\u1ee7a b\u1ea1n v\u00e0 qu\u1ea3n l\u00fd vi\u1ec7c chuy\u1ec3n cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch c\u00f3 h\u1ec7 th\u1ed1ng cao n\u00ean nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n, theo th\u1eddi gian, c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

Nh\u1edd t\u00ednh n\u0103ng gi\u00e1m s\u00e1t cu\u1ed9c g\u1ecdi v\u00e0 ghi \u00e2m cu\u1ed9c g\u1ecdi c\u1ee7a IVR. V\u1edbi nh\u1eefng t\u00ednh n\u0103ng gi\u00e1 tr\u1ecb gia t\u0103ng n\u00e0y, b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp m\u1ecdi th\u1ee9 nh\u01b0 c\u1eadp nh\u1eadt m\u1ecdi \u0111i\u1ec3m y\u1ebfu trong doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ho\u1eb7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a m\u1ed9t kh\u00eda c\u1ea1nh c\u1ee5 th\u1ec3.<\/p>\n\n\n\n

\u2192  S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao h\u01a1n<\/strong><\/h3>\n\n\n\n

Tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd m\u1edf \u0111\u01b0\u1eddng cho s\u1ef1 h\u00e0i l\u00f2ng ho\u00e0n to\u00e0n c\u1ee7a h\u1ecd v\u00ec Qu\u00e1 tr\u00ecnh g\u1ecdi IVR<\/em><\/strong> c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd nhanh h\u01a1n v\u00e0 ch\u00ednh x\u00e1c h\u01a1n nhi\u1ec1u so v\u1edbi s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n\n\n\n

IVR t\u0103ng hi\u1ec7u qu\u1ea3 \u0111\u1ed9 ph\u00e2n gi\u1ea3i c\u1ee7a l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean. Khi n\u00f3i \u0111i\u1ec1u n\u00e0y, \u0111i\u1ec1u \u0111\u00f3 ch\u1ec9 c\u00f3 ngh\u0129a l\u00e0 h\u1ea7u nh\u01b0 m\u1ecdi l\u00fac, ng\u01b0\u1eddi g\u1ecdi \u0111\u1ec1u \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn ng\u01b0\u1eddi th\u00edch h\u1ee3p, ng\u01b0\u1eddi \u0111\u1ee7 kh\u00e9o l\u00e9o \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd. Do \u0111\u00f3, IVR lo\u1ea1i b\u1ecf kh\u1ea3 n\u0103ng chuy\u1ec3n cu\u1ed9c g\u1ecdi sang b\u1ed9 ph\u1eadn ho\u1eb7c ng\u01b0\u1eddi kh\u00e1c.<\/p>\n\n\n\n

\u2192 C\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 gi\u1eefa ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 th\u01b0\u01a1ng hi\u1ec7u<\/strong><\/h3>\n\n\n\n

V\u1edbi IVR, s\u1ebd kh\u00f4ng c\u00f2n cu\u1ed9c g\u1ecdi nh\u1ee1 ho\u1eb7c kh\u00f4ng \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi n\u1eefa. V\u1edbi vi\u1ec7c t\u00f9y ch\u1ec9nh h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i ph\u00f9 h\u1ee3p, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd ho\u00e0n to\u00e0n h\u00e0i l\u00f2ng, \u0111\u1ec3 l\u1ea1i d\u1ea5u v\u1ebft ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c \u1ee7ng h\u1ed9 th\u01b0\u01a1ng hi\u1ec7u doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n

\u2192 M\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n \u0111\u1ed1i v\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n\n\n\n

C\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n c\u00f3 ngh\u0129a l\u00e0 nh\u00ecn v\u00e0o m\u1ed9t con ng\u01b0\u1eddi m\u1ed9t c\u00e1ch t\u1ed5ng th\u1ec3. Trong ng\u00e0nh kinh doanh, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch xem x\u00e9t c\u00e1c nhu c\u1ea7u v\u1ec1 th\u1ec3 ch\u1ea5t, t\u00ecnh c\u1ea3m v\u00e0 tinh th\u1ea7n c\u1ee7a h\u1ecd.<\/p>\n\n\n\n

C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y c\u00f3 th\u1ec3 hi\u1ec3n th\u1ecb n\u1ebfu b\u1ea1n th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t n\u01a1i b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ph\u00e2n t\u00edch s\u1edf th\u00edch, l\u01b0\u1ee3t th\u00edch v\u00e0 kh\u00f4ng th\u00edch, \u0111\u1ecba \u0111i\u1ec3m, v.v. c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

C\u00f4ng d\u1ee5ng c\u1ee7a IVR<\/strong><\/h2>\n\n\n\n

C\u00e1c doanh nghi\u1ec7p ng\u00e0y nay ch\u1ec9 c\u1ea7n n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i c\u1ee7a h\u1ecd b\u1eb1ng c\u00e1ch chuy\u1ec3n sang d\u1ecbch v\u1ee5 li\u00ean l\u1ea1c IVR khi nh\u1eadn ra r\u1eb1ng IVR c\u00f3 nhi\u1ec1u m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng kh\u00e1c nhau cho doanh nghi\u1ec7p c\u1ee7a h\u1ecd.<\/p>\n\n\n\n